Terms & conditions

These terms apply to every estimate, order, and build from RidgeCo LLC, DBA Ridgecraft. Read them before you approve an estimate.

1. Who we are

RidgeCo LLC, DBA Ridgecraft, is at 22445 E La Palma Ave, Suite J, Yorba Linda, CA 92887. References to “we,” “us,” “our,” and “Ridgecraft” mean RidgeCo LLC.

2. Agreement to proceed

Approval of this estimate serves as authorization for RidgeCo LLC, DBA Ridgecraft (“Ridgecraft”) to begin work and constitutes a binding agreement to pay the total amount outlined.

3. Payment terms

Payment is due according to the schedule indicated on the estimate and/or invoice. Unless otherwise specified, final payment is due upon completion or delivery. Late payments may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance.

We use a three-milestone payment structure:

• 45% deposit — due after your project agreement is signed; locks your production slot
• 35% progress payment — due when your build enters active production
• 20% final payment — due at pickup or before shipping

We accept all major credit cards, checks, ACH transfer, and cash (local pickup only). All invoices are sent through QuickBooks Payments. We do not offer payment plans.

4. Deposit & payment commitment

A non-refundable deposit is required to begin all custom work. By paying this deposit, the customer agrees to pay the full remaining balance upon completion of the project, regardless of any changes of mind or circumstances.

5. Changes & additions

Any changes to the scope of work must be requested in writing and may result in additional charges. A revised estimate or signed change order may be required to proceed with changes.

6. Change orders

All change orders are subject to a $50 administrative fee, in addition to any additional costs for materials and labor as quoted. Change requests must be submitted in writing and approved by RidgeCo LLC, DBA Ridgecraft prior to implementation. Changes may only be requested up to 10 business days before the scheduled completion date. Requests made after this period may not be accommodated and could result in project delays.

7. Design approval & revisions

Customers will receive a design concept or estimate for approval before production begins. Once approved, any design changes may incur additional charges and lead times.

8. Date of completion

Estimated completion dates are provided as a courtesy and are not guaranteed. Custom work involves many variables. We will communicate proactively if there are any delays.

9. Cancellations

If the project is canceled after materials have been purchased or work has begun, Ridgecraft reserves the right to invoice for work completed and materials acquired. In some cases, a partial or full payment of the original estimate may still be due.

If the customer chooses to cancel the order after work has begun, they remain responsible for the full payment amount. No refunds will be issued once materials are purchased or work has started.

10. Custom work finality

All custom orders are final. Due to the personalized nature of custom work, returns, exchanges, or refunds are not accepted.

11. Refunds & warranty

We do not offer refunds and we do not offer a warranty. Once a build leaves the shop we have no say in how it gets used or how it gets transported, and we will not promise against damage we cannot see. What we will do is this: if something has a major defect, or a piece of hardware fails, tell us and we will fix it.

12. Ownership & delivery

Ownership of all materials and completed items remains with Ridgecraft until full payment is received. Ridgecraft retains the right to delay delivery or withhold products until the account is paid in full.

13. Damage upon pickup or delivery

Items must be inspected upon pickup or delivery. If there is any damage, it must be reported immediately. Once accepted, Ridgecraft is not liable for damage incurred during transport or after delivery. If your shipment arrives damaged, please photograph the package and its contents immediately and retain all original packaging. Submit the documentation to us within 48 hours of delivery. Once received, RidgeCo LLC, DBA Ridgecraft will initiate a claim with the shipping carrier on your behalf.

14. Delivery access & fit

If delivery is requested, customers are responsible for confirming that the item will fit through doorways, hallways, stairwells, elevators, and other entry points. Ridgecraft is not responsible for items that cannot be delivered due to access limitations.

15. Pickup & transport responsibility

Customers who choose to pick up their item are solely responsible for ensuring that the item fits in their vehicle. We recommend measuring ahead of time. Ridgecraft is not liable for transportation issues once the item leaves our premises.

16. Storage fees

Completed items must be picked up or delivered within 7 days of completion notice. A storage fee of $20/day will be charged beyond that unless other arrangements are made in writing.

17. Health permitting

RidgeCraft is a woodworking and fabrication business. We are not permitting consultants, health code specialists, or regulatory advisors. Our role is to build your equipment to your specifications.

What we can and cannot do on a permitted build is set out on the permitting page.

18. Legal enforcement

In the event of non-payment, Ridgecraft reserves the right to pursue collection efforts, including legal action. The customer may be responsible for all associated costs, including reasonable attorney’s fees, court costs, and collection agency fees, as permitted by law.

Approval of this estimate via clicking “Accept” through QuickBooks is considered legally binding and enforceable.

19. Questions

If anything here is unclear, email [email protected] or call 714.519.6410.